Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. Due to the covid-19 crisis, global shipping has slowed significantly. Please take into account that the waiting time is unpredictable before placing an order, and may even exceed two months due to the virus. If you are not ready to wait, please do not order until the situation returns to normal.

Currently we do not accept any returns or refunds. All sales are final.

We apologize for any inconvenience this may cause, and thank you for your patience.

Currently we do not accept any returns or refunds. All sales are final.

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Tea2Life.com – Starmoc Technology Company Ltd.
Attn: Returns RMA Number
Return To Address:
Xinjing Beiyuan, Xianxia West Road, Changning District
Shanghai, Shanghai 200050
China

After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Please allow at least three (3) days from the receipt of your item to process your return or exchange.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company, some cases can be up to 10 working days. We will notify you by email when your return has been processed.

Please note, the payment you made for the order includes two parts, which are products and shipping. The refund only includes products.

Tou will be responsible for all return shipping and customs charges. The customs charges will be deductive from your product refund.

For example, you paid $88.99 for the order, $80 is the product value, the $8.99 is the shipping costs. The refund will be $80 minus the customs we paid to China Customs Office for the return.

We strongly recommend that you use a trackable method to mail your return.

If you have any questions concerning our return policy, please contact us at
[email protected]

You can also contact us by visiting us, our address is:
Xinjing Beiyuan, Xianxia West Road, Changning District Shanghai, Shanghai 200050 China, or visit the Contact Us page for more details.

 Sincerely, by Tea2Life @ 2021.